Refund Policy

Return, Refund, Replacement & Service Policy

Last Updated: 01 September 2026

Thank you for shopping at Orasolv through orasolv.in.

Please read this Return, Refund, Replacement & Service Policy carefully before making a purchase. By placing an order with us, you acknowledge and agree to the terms stated below.

1. Interpretation and Definitions

Interpretation

Words with capitalized initial letters have meanings defined under the following conditions. These definitions shall have the same meaning whether they appear in singular or plural form.

Definitions

For the purposes of this Policy:

“Company,” “We,” “Us,” or “Our” refers to Orasolv.

“Goods” or “Products” refers to the items offered for sale by Orasolv.

“Order” means a request made by You to purchase Products from Us.

“Website” refers to orasolv.in.

“You” or “Customer” means the individual, company, clinic, organization, or other legal entity purchasing or using Our Products.

2. No Return & No Refund Policy

Once a Product has been purchased and the Order has been confirmed, we do not accept returns and do not provide refunds, except where required by applicable law.

Customers are requested to carefully review the Product description, specifications, compatibility, warranty information, and other details before placing an Order.

A change of mind, incorrect selection, non-requirement of the Product, or dissatisfaction unrelated to a manufacturing defect will not qualify for a return or refund.

3. Damaged, Defective or Faulty Products

If a Product is received in a damaged, defective, or faulty condition, You must contact Us with the relevant Order details and supporting evidence of the issue.

After inspection and verification by Our team, an eligible Product may be repaired or replaced, subject to the applicable Product warranty and the nature of the defect.

Replacement eligibility applies only to genuine manufacturing defects, faults, or eligible damage and does not apply to damage caused by improper use, mishandling, accidents, unauthorized repairs, improper storage, or failure to follow the Product's usage instructions.

Where required, We may request photographs, videos, invoices, serial numbers, packaging, or the Product itself for inspection before approving a replacement or warranty service.

4. Warranty

Warranty coverage, where applicable, will depend on the specific Product purchased.

If a Product is covered under warranty and develops an eligible manufacturing defect or technical fault during the warranty period, We will provide repair, service, or replacement as applicable, following inspection and verification.

Replacement is not automatically guaranteed under warranty. Depending on the nature of the issue, We may first repair or service the Product.

Warranty does not cover:

• Physical damage caused by misuse, mishandling, dropping, impact, or accidents.

• Damage caused by improper installation, storage, cleaning, sterilization, or maintenance.

• Damage caused by unauthorized modification or repair.

• Normal wear and tear.

• Consumable components or accessories unless specifically covered under the Product warranty.

• Damage caused by using the Product contrary to the manufacturer's instructions.

• Damage due to electrical fluctuations, water exposure, chemicals, or external factors where the Product is not designed for such exposure.

Proof of purchase may be required for all warranty claims.

5. Lifetime Service Support

We aim to provide lifetime service support for eligible Products purchased from Orasolv.

Lifetime service support means that Customers may contact Us for technical assistance, inspection, maintenance, or repair support even after the Product's warranty period has expired, subject to the availability of spare parts, components, technical support, and serviceability of the Product.

Lifetime service support does not mean lifetime free repair or lifetime replacement.

Repairs or replacement of parts outside the warranty period may be chargeable.

6. Products Without Warranty

Certain Products may be sold without a warranty.

For Products that do not carry a warranty, free replacement or free repair is not applicable after purchase, except where a Product is confirmed to have been delivered in an eligible damaged or defective condition.

Where technically possible, We may provide paid repair or service support for Products without warranty.

The Customer will be informed of the estimated service or repair charges before proceeding, wherever applicable.

7. Consumable Products

Consumable Products cannot be returned, refunded, or replaced once they have been opened, used, installed, applied, or consumed.

Due to hygiene, health protection, contamination, and product integrity requirements, used or opened consumable Products are strictly non-returnable.

This includes Products that are intended for single use, limited use, clinical use, or Products whose condition cannot be verified after opening or use.

Unused consumable Products are also generally non-returnable unless We confirm that an exception applies due to an eligible manufacturing defect or damage identified before use.

8. Replacement Procedure

If You believe that You have received an eligible damaged, defective, or faulty Product, please contact Us as soon as possible.

You may be required to provide:

• Order number or invoice.

• Product name and model.

• Photographs or videos clearly showing the issue.

• Product serial number, if applicable.

• Description of the fault or problem.

• Original packaging, where applicable.

Our technical or support team will review the claim and may provide troubleshooting instructions before requesting the Product for inspection.

A repair or replacement will be provided only after the claim has been verified and approved by Us.

9. Shipping for Service or Replacement

Where a Product needs to be sent to Us for inspection, repair, warranty service, or replacement, shipping responsibility and charges will be communicated based on the nature of the claim and warranty status.

For Products outside the warranty period or Products without warranty, transportation, repair, spare parts, and service charges may be payable by the Customer.

Customers should use secure and trackable shipping services when sending Products to Us.

We are not responsible for Products damaged or lost during return transportation where shipping has been arranged independently by the Customer.

10. Service Address

Products approved by Us for inspection or service may be sent to:

Orasolv
Malvan Road,
Near Ashapuri Temple,
Jahaj, Khambhat,
Gujarat, India

Please contact Us before sending any Product to this address. Products sent without prior approval or communication may not be accepted for service or replacement.

11. Refunds

As a general policy, Orasolv does not provide refunds after purchase.

Where an eligible Product issue is confirmed, Our preferred resolution will be repair, service, or replacement, depending on the Product, applicable warranty, availability, and nature of the issue.

Any exception to this policy will be made solely where required under applicable law or expressly approved by Orasolv.

12. Contact Us

If You have any questions regarding this Return, Refund, Replacement & Service Policy, warranty coverage, or Product service, please contact Us:

Email: support.orasolv@gmail.com 

Website: orasolv.in

By purchasing Products from Orasolv, You acknowledge that You have read, understood, and accepted this Return, Refund, Replacement & Service Policy.